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Hi,
I think community may need to get a bit more information to help to troubleshoot. Have you looked at https://docs.aws.amazon.com/vpn/latest/clientvpn-admin/troubleshooting.html and if yes, what are the exact symptoms you're seeing/errors you are getting?
answered 2 years ago
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Turns out the users Verizon DNS was not properly resolving the AWS domain. Changed DNS to another provider and all is working now.
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