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Can Connect/Lex data be analyzed using Power BI?

0

Hi

Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly point me to or give me an introduction into the key points and considerations? I did not see a pre built connector with Power BI that specifically referred to AWS Connect or Lex or S3 (only Athena etc)..

Any advice would be much appreciated!

Thanks

Faizal

Topics
Business Applications
Tags
Amazon Connect
Language
English

asked 2 years ago422 views

1 Answer
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There are a good bit of blog posts around getting data out of Connect and then being able to visualize it. None that I've seen specific to PowerBI, but I've done it. https://aws.amazon.com/blogs/contact-center/analyze-amazon-connect-contact-trace-record-with-amazon-athena-and-amazon-quicksight-part-1/ Now, in the next few weeks/months this should become much easier to do and you might want to talk to your AWS team about what is coming that will make this a lot easier.

david

answered 2 years ago

EXPERT

reviewed 2 years ago

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