Billing charges for an old account without having access to it

Hello,

Based on the information provided, here are a few suggestions:

• Contact AWS customer support directly to explain your situation and request assistance cancelling any charges from services you no longer have access to under a previously suspended account. They should be able to investigate the charges and accounts

• https://aws.amazon.com/contact-us/.

• When you create the new account, make sure to use a different email address than the previous one to avoid any association or linkage to the old account.

• Double-check in the AWS console that there are no active resources or services still running under the new account that could be causing charges. Terminate any unused resources.

• Review your billing and payment methods to ensure no recurring charges are set up from the old account/services. You may need to update payment details if they were migrated over.

• AWS support should be able to see the history of accounts associated with your email and payment methods to help resolve any duplicate or ongoing charges from suspended accounts you no longer control.

• The key is working directly with AWS billing support - explain your situation clearly and they have tools to investigate accounts, charges and subscriptions to help resolve billing issues between accounts over time. Hopefully one of those suggestions can help guide your next steps.

Thanks

Abhinav

Lots to unpack here.

I didn't log in my account, the account was suspended or closed, but the billing continued.

AWS won't be taking payment for an account that is suspended, and certainly not for an account that is closed - the reason an account would be suspended is because payments are not being made https://repost.aws/knowledge-center/reactivate-suspended-account

Once an account is closed it no longer exists.

Last month I open an account using the same old email that was suspended, and created a new account

This isn't possible. If the old account is suspended then it still exists, and so a new account can't be created with that email address. And if the old account is closed then a new account cannot be created with the same email address https://repost.aws/knowledge-center/reopen-aws-account

• After 90 days, you can't reopen your closed account or open a new AWS account with the email address associated with your closed AWS account.

What it sounds like is that the old account is in good standing, payments are being taken for it every month, meaning AWS will be sending an invoice for it every month. You should try to identify the email address that these invoices are being sent to, as this is likely to be the email address you can login to the old AWS account with - once you've identified the email, if you've forgotten the password then these are the steps to reset it https://repost.aws/knowledge-center/recover-aws-password

Just a thought, might you have used the gmail trick of putting a '+' in the addresses? So the gmail addresses myaddress+project1 and myaddress+project2 will be separate AWS logins, but emails sent to either will be delivered to the mailbox for myaddress ?