Some addresses do not receive SES verification emails

Question

I added the address I want to be the sender on the SES page, and there is an address that I did not receive the verification email when verifying the email address, and I am in trouble because I do not know the reason why I can not receive it no matter how many times I resend it. The target address is an address that can be sent and received by a mailer etc. without any problem. The domain after @ of the unreceivable address is the same domain. What kind of problem can you think of?

Answer

AWS send you verification email by using from address "no-reply-aws@amazon.com". There could be below mentioned possible issue:
1) If there is any filtering at recipient end on the basis of above mentioned email address, domain or IP address. Please cross verify
2) Check spam box
3) If domain (related to email address that you want to verify) is verified in SES and SES MX is being used for incoming emails then check if there is any active rule set which is blocking the emails.

Are you facing this issue with some specific email addresses of a specific domain or with overall domain. For example able to verify abc@example.com but not able to verify xyz@example.com OR you are not able to verify any address of example.com

This will help us to troubleshoot further. If facing this issue with whole domain then we should check the MX and if there are any specific filters on the basis of From email address and domain.

If still facing same issue then share the below mentioned information and open support case with AWS

1) Email address where you are not getting verification link
2) Time stamp when you tried recently

Some addresses do not receive SES verification emails

Relevant content