Signing in problem, also not getting any forgot password email!

I understand you're having issues with a user trying to sign in to Amazon WorkDocs. Unfortunately, Amazon WorkDocs is no longer available for new sign-ups or account upgrades. However, I can provide some general guidance on troubleshooting sign-in issues:

1. First, ensure that the user has been properly invited to the WorkDocs organization by an administrator. They should have received a welcome email with the URL, organization name, and username needed to sign in.

2. If the user has forgotten their password, there should be a "Forgot password" option on the sign-in screen. This option is available on the web interface as well as the Android and iOS apps. If this option isn't appearing, it could indicate an issue with the account setup.

3. If the user is not receiving the password reset email, ask them to check their spam, junk, and deleted items folders. Sometimes, these emails can be filtered incorrectly.

4. If the user is still unable to access their account, they should contact the WorkDocs administrator for your organization. The administrator can help reset the password or verify the account status.

5. In case multi-factor authentication (MFA) is enabled for your organization, the user might need an additional passcode to complete the sign-in process. The WorkDocs administrator should provide information on how to obtain this passcode.

6. If your organization uses single sign-on, the user should be able to use their regular network credentials to access WorkDocs. However, some browser configurations might be necessary to support single sign-on.

If these steps don't resolve the issue, your WorkDocs administrator may need to contact AWS Support for further assistance. They can provide more specific help based on your organization's setup and the particular user account in question.
Sources
Step 4: Sign in to WorkDocs - Amazon WorkDocs