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The same thing may be happening with the following.
https://answers.microsoft.com/en-us/windows/forum/all/microsoft-remote-desktop-the-user-account-did-not/2bc32545-3fb8-4e1e-8dda-7251114432c7
https://www.surfacetablethelp.com/2020/06/user-account-did-not-work-with-microsoft-remote-desktop-in-windows-10.html
Also, if SSM Agent is installed on EC2, you can set the necessary IAM role for EC2 and connect to EC2 in the following way.
https://docs.aws.amazon.com/systems-manager/latest/userguide/fleet-rdp.html
The IAM policy set for EC2 is "AmazonSSMMManagedInstanceCore".
By creating and configuring an IAM role for EC2 using this IAM policy, you can enable RDP in Systems Manager.
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