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Hi Team,

I am based in India, and I have created an Amazon Instance in the New Zealand region for my practice purpose and claim a DID Number based in New Zealand. But now I am facing an issue while testing my call flow because I have to call that DID number from my own number which is based in India to test the call flow and the call charges are too high. Is there any way to call that DID number from India to test the call flow?

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago335 views
1 Answer
1
Accepted Answer

Hi,

Yes, you can test the call flow without making international call from your Indian Line. please see steps below.

1- Claim 2nd line from amazon connect 2- assign this line as an outbound number in the same queue you are assigned to. 3- Make the outbound call from the CCP

Best Regards, Ramy Hussein

answered 3 years ago
EXPERT
reviewed 3 years ago
  • Mohammad Nishat
    3 years ago

    Thanks, Ramy Hussein I will try this, If I stuck somewhere I will let you know.

  • Mohammad Nishat
    3 years ago

    I tried to claim the 2nd DID number for my 1st Amazon Instance, but showing an error like "You've reached the limit of Phone Numbers. To increase the limit, contact support." How can solve this issue? I am using AWS free account with a basic support plan.

  • JD
    3 years ago

    There is no need to claim a second number. As long as the default outbound queue in your routing profile has a phone number associated with it, you can dial out, even if it is to the same number.

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