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Hi,
The proper way to get your issues resolved is to open support tickets via the AWS service console: AWS service teams usually don't monitor community sites like re:Post to spot bug reports.
If you open a ticket via AWS console, it will be assigned to a Support engineer who will follow it with you until resolution.
Best,
Didier
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Unfortunately, I only have the basic support plan which doesn't allow me to access technical support.
I ended up making a more generalized account support ticket, hopefully I can get the answers I need.
In case a AWS support agent does stumble across this post, the case id is: 170314722901239