Unprofessional Account Closure and Data Loss by Verification department

Dear AWS Support Team,

I am writing to express my deep dissatisfaction and frustration regarding the sudden closure of my AWS account on 3rd August 2023. My primary concern is that this action was taken without providing any prior warning or opportunity to back up my critical data stored on the platform.

I have been a loyal AWS customer for only two months, during which I migrated my database to the Rds Amazon Relational Database Service. This database contains four years' worth of essential records vital to my business operations and client relationships.

Unfortunately, my previous account fell victim to a malicious hacking incident, and despite our best efforts to recover it, we were unable to regain access.

Given the critical nature of the services AWS provides for our business, we decided to take swift action and opened a new account. We diligently migrated our database, including four years' worth of vital records, to the Rds Amazon Relational Database Service on the new account.

We complied with AWS's request to verify our address and identification, providing all necessary documents promptly. However, it appears that our case was not thoroughly reviewed before our new account was closed. The reason cited for this closure is that our account shared details with other closed accounts. I want to clarify that this is a direct consequence of the hacking incident on our previous account, which was beyond our control.

I am reaching out to the AWS community to seek assistance and urge AWS Support to reconsider our case. Our data is of utmost importance, and we kindly request AWS to:

Re-evaluate the Closure: I humbly request AWS to reevaluate our account closure, taking into account the circumstances and the unfortunate hacking incident we faced with our previous account.

Provide Data Retrieval Window: If the account reactivation process takes time, we appeal for a limited time window to access and download our database from the closed account, ensuring we can safeguard our business-critical information.

We understand the importance of data security and compliance, and we assure the community and AWS that we are committed to operating within AWS's terms of service diligently.

I would like to extend my sincere gratitude to the AWS community for your support during this challenging time. Your understanding and assistance mean a great deal to us. If any community members have faced similar situations or have any insights that could help us, we would appreciate your guidance and encouragement.

Thank you for your time, and I hope we can find a resolution to this matter together.

Warm regards,