AWS SES Daily quota dashboard not refreshing

Question

Hello, have just started using SES in anger and currently we have a 50,000 daily email sending quota, we have been using for over 24hrs now and notice the dashboard has not refreshed, it looks like it might actually be 50,000 in total, is there anyway to verify this ? or make the dashboard refresh?
If its not 50,000 /day then I suspect we will have to request a limit increase, but want to be sure before we do. thanks in advance.

re:Post Agent · Answer

I understand your concern about the AWS SES (Simple Email Service) daily quota dashboard not refreshing. Let me clarify a few points for you:

1. The default sending quota for Amazon SES is typically a daily limit, not a total limit. So, it should be 50,000 emails per 24-hour period, not 50,000 in total.

2. The dashboard should refresh automatically, but there can sometimes be delays in updating. It's not uncommon for the dashboard to take some time to reflect the most recent sending activity.

3. To verify your current quota usage, you have a few options:
- Wait for a full 24-hour cycle to see if the dashboard updates
- Use the AWS CLI or SDK to query your current sending statistics
- Contact AWS Support for the most up-to-date information on your account's quota usage

4. If you find that you're consistently approaching or hitting your current quota, you can request a quota increase. AWS often automatically increases quotas for accounts that are sending high-quality emails and approaching their current limits regularly. However, if this hasn't happened and you need a higher quota, you can request an increase through the AWS Support Center.

5. When requesting a quota increase, be prepared to provide information about your use case, including details about how you build your mailing list, handle bounces and complaints, and manage opt-outs.

Remember, AWS reviews quota increase requests carefully to prevent misuse of their systems. They typically respond within 24 hours, but may need additional information, which could extend the process.

If you're still unsure about your quota after checking these points, it's best to open a support case with AWS to get definitive information about your account's current status and quota.

**Sources**  
[Opening a Case to Increase Amazon SES Sending Quotas - Amazon Simple Email Service](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/manage-sending-quotas-request-increase-procedure.html)  
[Increasing your Amazon SES sending quotas - Amazon Simple Email Service](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/manage-sending-quotas-request-increase.html)  
[Increasing your Amazon SES sending quotas - Amazon Simple Email Service](https://docs.aws.amazon.com/ses/latest/dg/manage-sending-quotas-request-increase.html)

Pandu · Answer

The SES daily quota should refresh every 24 hours and is intended to be a daily limit, not a total limit. Therefore, your 50,000 emails quota should reset every 24 hours. However, there are situations where the SES dashboard might not update as expected.

**Key Points to Verify Your SES Quota:**

**Wait for the Full 24-Hour Cycle:** The SES dashboard should automatically refresh after the 24-hour period. It's not uncommon for updates to be delayed by a few hours, but they should eventually reflect your email-sending activity.

**Use AWS CLI or SDK to Query Sending Statistics:** You can use the ```GetSendQuota ``` API to check your current daily sending limit, the number of emails sent, and your send rate. This gives you real-time information to verify if the quota is 50,000 per day.

**Run this command via the AWS CLI:**

```
aws ses get-send-quota

```
For more details, refer to the official           
https://docs.aws.amazon.com/ses/latest/APIReference/API_GetSendQuota.html

**Check CloudWatch Metrics:** Amazon SES automatically pushes email-sending data to Amazon CloudWatch, where you can track usage statistics such as the number of emails sent and email feedback. This gives you a more detailed view over a 24-hour period.

Read more about this in
https://docs.aws.amazon.com/ses/latest/dg/Welcome.html

**Contact AWS Support:** If the dashboard is not refreshing and you're unsure about your current usage, it's always a good idea to contact AWS Support to get precise details regarding your quota and sending limits.

**Quota Increase Requests:**
If you find you're consistently approaching your sending limit, you can request a quota increase through the AWS Support Center. Here are some additional points to consider when requesting an increase:

AWS may automatically increase your quota if you send high-quality emails regularly.

When requesting an increase, you'll need to provide details about your use case, including how you manage bounces, complaints, and opt-outs, to ensure that your emails comply with AWS’s acceptable use policies.

You can follow the steps in           https://docs.aws.amazon.com/ses/latest/dg/manage-sending-quotas-request-increase.html

Keep in mind that AWS thoroughly reviews each request to prevent misuse of the service. They generally respond within 24 hours but may ask for more information depending on your use case.

AWS SES Daily quota dashboard not refreshing

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