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Hello,
Apologies for any frustration caused!
I recommend reaching out to our Billing & Accounts team who can help sort this out with you. They'll be the best suited to assist, as they have further visibility into cost related issues: go.aws/support-center.
— Elle G.
Hi Elle,
thanks for your help. I thought that, too. In fact I asked Billing & Accounts team before posting here... they told us to ask here....
Tim
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I am facing the same issue - did you get this resolved?