Network Failure on SES Identities Web Interface

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I am receiving a Network Failure error when trying to access SES Identities via the AWS web interface. The following URL gives me the network error:

https://us-east-1.console.aws.amazon.com/ses/home?region=us-east-1#/identities

Based on the console log, it appears to be a CORS error. Here is an error message from the console log:

Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://email.us-east-1.amazonaws.com/v2/email/identities?PageSize=1000. (Reason: CORS request did not succeed). Status code: (null).

I have tried multiple browsers (Firefox, Chrome and Safari). I have cleared my cookies and cache. I have even tried disabling CORS with a browser plugin. Nothing works. I am able to access Identities in us-east-2, so the problem seems unique to us-east-1.

However, I need to be able to work with SES in us-east-1 because that is where our account is set up.

Screenshot of Error

2 Answers
1
Accepted Answer

AWS Support told me that some customers connecting through a certain ISP are experiencing this issue. AWS Support's recommended solution is to go into your router's firewall settings to allowlist the endpoint "email.us-east-1.amazonaws.com".

I solved this by connecting to the internet through a VPN, and thereby bypassing any firewalls used by my ISP.

answered 3 months ago
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EXPERT
reviewed 2 months ago
0

Hello.

It is displayed without any problem in my environment.
Does the same error occur even if you connect from another network or from another PC?

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EXPERT
answered 3 months ago
  • Good point. I eventually solved this by connecting through a VPN.

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