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SCV dispatched error CAN_NOT_LOG_IN for eventType SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted

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Hi , We have service cloud voice with amazon connect telephony integration in salesforce . We tried to add the user to the amazon Contact center , user got added successfully both in salesforce and AWS. But , when we tried to login via omnichannel we got below error in Omni-Channel utility or the Salesforce window - 'We can't log you in . Try refreshing your browser , or ask your Salesforce admin for help.' When we checked in browser console , there we got error message as below - SCV dispatched error CAN_NOT_LOG_IN for event Type SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted . Any ideas on what is causing the error ?

  • rePost-User-4165012
    2 years ago

    While it is possible the issue is with your connected app. I was getting the exact same error, and I solved it by adding my sandbox's lightning force URL to the approved origins for my connect instance like this:

    AWS Console --> Amazon Connect --> Select your Instance --> Click on Approved origins --> Add Domain

    Domain URL: Go to Salesforce --> My Domain copy the Current My Domain URL and prefix it with https:// Then replace my.salesforce.com with lightning.force.com

Topics
Application IntegrationBusiness ApplicationsMachine Learning & AI
Tags
Amazon Connect
Language
English
asked 3 years ago1.8K views
1 Answer
0

Hello,

I understand that you have successfully added users in Amazon Connect and in Salesforce. However, when logging through Salesforce omnichannel, you are observing the below error in the browser window: "SCV dispatched error CAN_NOT_LOG_IN for event Type SETUP_CONNECTOR SSO failed and iframeRetriesExhasuted"

The above error looks like there seems to be some issues on the Connected App that we configure in the Salesforce to connect with the Amazon Connect. Please refer to the steps once [1] listed in this specific implementation document under "Create a Connected App for Amazon Connect".

To further troubleshoot the SCV sourced error you are observing with SSO login[2] , I request you to open a support case with Salesforce team. This is because the Salesforce Service Cloud Voice solution is completely managed by Salesforce and the CCP is also provided by Salesforce as well.

References:

[1] https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/support_voice_pt_amazon_connect.pdf

[2]. https://help.salesforce.com/s/articleView?id=sf.voice_expert_support.htm&type=5

AWS
SUPPORT ENGINEER
answered 3 years ago

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