How to get all Amazon Connect agents with their status with any API?

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I am looking for an amazon connect API which returns the whole list of agents with their status in real time. I have explored ListUsers that returns list of agents but it does not give agents status, I have also explore ListAgentStatuses that return agents status that are only "ROTEABLE" or "CUSTOM" or "OFFLINE" not gives agents list with agents status, and also i have explored GetCurrentUserData but this one is not fulfilling my requirements.

asked 6 months ago215 views
2 Answers
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Accepted Answer

As an addon to what Clarence posted above, Amazon Connect agent event streams are a way to receive real time updates of an agent's status: https://docs.aws.amazon.com/connect/latest/adminguide/agent-event-streams.html

profile pictureAWS
EXPERT
answered 6 months ago
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GetCurrentUserData is what you need https://docs.aws.amazon.com/connect/latest/APIReference/API_GetCurrentUserData.html

Can you please explain why it does not meet your needs?

profile pictureAWS
answered 6 months ago
profile pictureAWS
EXPERT
reviewed 6 months ago

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