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Are support tickets typically unassigned after 11 days>

0

I created a support ticket 11 days ago and it is still unassigned. While it was not something critical, I would still expect some sort of response by day 11 since we are paying for developer support. Has anyone else experienced this and is there anything else I can do to get a response?

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Account Support
Language
English
aws-user-485229
asked 2 months ago114 views
1 Answer
0

This sounds like it may have experienced an internal routing failure or was assigned to someone that went on vacation unexpectedly. Are you able to open another support case?

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EXPERT
David
answered 2 months ago

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