Are support tickets typically unassigned after 11 days>


I created a support ticket 11 days ago and it is still unassigned. While it was not something critical, I would still expect some sort of response by day 11 since we are paying for developer support. Has anyone else experienced this and is there anything else I can do to get a response?

asked 3 months ago139 views
1 Answer

This sounds like it may have experienced an internal routing failure or was assigned to someone that went on vacation unexpectedly. Are you able to open another support case?

profile pictureAWS
answered 3 months ago

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