Hi,
I had opened up a support case *************** on 13th March, 2026 for billing related issues and the issue remained unassigned for 15 days!
Not knowing what to do, I opened another case *************** on 28th March hoping for this ticket to get picked up. But, this ticket also remained unassigned.
A friend of mine from Australia had logged similar ticket and his ticket was resolved - because he used the "Reply" option to follow up on the case.
Since that information, I have been regularly replying on both the cases, in-vain.
On 23rd April, 2026, in order to test whether this is an issue because I did not log the case using root user, I created a new case using root user: 177691668700584
This one is currently in Unassigned state as well - waiting to see if it ALSO remains unassigned for a month or more (most likely my account will get suspended due to non-payment prior to that).
*Edit: Removed Case ID - Reece W.
You are responsible for what runs in your account, go pay for what you used.