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How about checking this in the meantime:
- Check Service Quotas Console
Navigate to Service Quotas > Service > Applied quota.
Confirm that “Applied quota” shows 0 while “Default quota” shows expected values.
- Submit Quota Increase Requests
Use the Service Quotas console to request increases for each service/model family.
I understand your frustration with the quota limits and response times. Let me clarify a few things that may help:
About Service Quotas: New AWS accounts often start with conservative service quotas (limits) as a security measure. This is normal and can be adjusted through quota increase requests. The time it takes to process these requests varies depending on the specific service and the nature of the request.
About Support Response Times: With AWS Business Support, you should expect:
- General guidance responses within 24 hours
- System impaired responses within 12 hours
- Production system impaired responses within 4 hours
- Production system down responses within 1 hour
If you haven't received a response within these timeframes, you can add additional correspondence to your existing case through the AWS Support Center at https://console.aws.amazon.com/support/. When you add correspondence, it helps to provide specific details about which services you're trying to use and what quotas you need increased.
What You Can Do:
- Check your support case in the AWS Support Center to see if there are any updates or requests for additional information
- Add correspondence to your existing case if you need to provide more details or follow up
- For quota increases, be specific about which service quotas you need and why you need them
- Consider reviewing your AWS Support plan options if you need faster response times for critical issues
The support team will work through your requests, but processing times can vary based on the complexity of the request and the information provided.
its been 72 hours already so your response no use
Hi there,
I apologize for any inconvenience the case delay has caused. I've communicated your concerns internally to our Support team, and they will assist you as soon as possible. Please continue to check your case for updates: http://go.aws/support-center.
- Kels S.
Relevant content
asked 3 months ago
- AWS OFFICIALUpdated 2 years ago
quota for what exactly? Anyway since you have business + suport, you should be able to chat with a human support staff. The problem will be resolved once they understand your concern. If you are just waiting for AWS support to reply in your case ID, it may more time sometimes weeks as per my experience.
best for you to stick to chat and wait for support staff to response and talk to them.
How many days old is your account?