How to start my instance from lightsail?

Question

1. I updated my instance server then shutdown it.
2. after shutdowned, I go to lightsail to open the instance manager, then press to start but I give the error:  There might be a problem.
It looks like you aren't authorized.

If you’re a new user to Lightsail, try again in a few minutes.

If the problem persists we may need to adjust your account.
Contact AWS support
 for assistance.

3. I checked my account and it works properly, then I bought support service to contact to amazon then I opened 2 tickets there to show my problem to support team. (some days ago)
4. To the present, my tickets are in status: "Unassigned"
5. then I have a big question: what is next step to make my instance started?

Answer

I'm using root user to create and manage instances

Answer

Hello.  
I think you are doing the right thing.  
In the meantime, I think we need to wait until we hear from AWS support.  
https://repost.aws/knowledge-center/authorized-lightsail

Just to be sure, is the IAM user you are using allowed to operate Lightsail?  
For example, the following policy allows full access to Lightsail.  
```
{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "lightsail:*"
            ],
            "Resource": "*"
        }
    ]
}
```

How to start my instance from lightsail?

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