How to start my instance from lightsail?

  1. I updated my instance server then shutdown it.
  2. after shutdowned, I go to lightsail to open the instance manager, then press to start but I give the error: There might be a problem. It looks like you aren't authorized.

If you’re a new user to Lightsail, try again in a few minutes.

If the problem persists we may need to adjust your account. Contact AWS support for assistance.

  1. I checked my account and it works properly, then I bought support service to contact to amazon then I opened 2 tickets there to show my problem to support team. (some days ago)
  2. To the present, my tickets are in status: "Unassigned"
  3. then I have a big question: what is next step to make my instance started?
Le V Du
asked 10 months ago225 views
2 Answers

I think you are doing the right thing.
In the meantime, I think we need to wait until we hear from AWS support.

Just to be sure, is the IAM user you are using allowed to operate Lightsail?
For example, the following policy allows full access to Lightsail.

    "Version": "2012-10-17",
    "Statement": [
            "Effect": "Allow",
            "Action": [
            "Resource": "*"
profile picture
answered 10 months ago
  • Thanks for the reply. If you are operating using the root user, you should have permission. So I think it is best to wait for an answer from AWS support for now.


I'm using root user to create and manage instances

Le V Du
answered 10 months ago

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