What can cause IAM Identity Center to hang in "Loading access request"

Question

Hi,

I desperately need help troubleshooting `aws sso login` requests that hang indefinitely in "Loading access request"

All of a sudden, I now can't complete aws cli `aws sso login` requests through my IAM Identity Center. It has never been an issue before, and I haven't changed any configuration for months.

I've done the following:

* Updated AWS CLI to the latest (aws-cli/2.24.0 Python/3.12.6 Windows/11 exe/AMD64)
* Cleared browser cache (chrome)
* Tried incognito (chrome)
* Tried different browsers (edge, firefox)
* Force-synced OS Time with NTP server
* Ensured that its the right prefix matching my IAM instance portal url at https://{prefix_here}.awsapps.com/

I can go through the login process just fine, even with MFA. But once auth is done, and it has to approve the request, it just looks like this forever:

![Access Portal Hanging](/media/postImages/original/IMwf18cjqDT2iD5oe--2FnFw)

There's a lot of requests to https://eu-north-1.prod.pr.analytics.console.aws.a2z.com/panoramaroute that return 200 with a batchRequestId guid and a SUCCESS status code like this:

```
{
  "batchRequestId" : "some-guid-here",
  "status" : "SUCCESS"
}
```

I'd imagine that something is supposed to happen here that doesn't happen and I'm starting to think its a general issue.

Is there anyone that have experienced something similar and resolved it? or know where i can report this as an error on a base support plan?

elmartin · Answer

I had this same exact issue. I typically use Chrome and tried clearing the cache and using Incognito and it still didn't work. When I tried opening the link in Safari it worked fine! Then immediately after that it started working in Chrome again.

elmartin

answered a year ago

re:Post Agent · Answer

The issue you're experiencing with IAM Identity Center hanging on "Loading access request" could be caused by several factors. Based on the troubleshooting steps you've already taken, it seems like you've ruled out some common causes such as browser cache issues and time synchronization problems.

Given that you can successfully log in and complete MFA, but the issue occurs during the access request approval stage, there might be a problem with the communication between IAM Identity Center and the AWS services it needs to interact with to complete the process.

Here are a few additional things to consider:

1. Check if there are any ongoing AWS service issues in the region where your IAM Identity Center is set up. You can do this by checking the AWS Service Health Dashboard.

2. Verify that the IAM Identity Center permissions and trust relationships are correctly set up for the AWS account you're trying to access.

3. Ensure that your network isn't blocking any necessary AWS endpoints that IAM Identity Center needs to communicate with.

4. If you're using an external identity provider, verify that the SAML configuration is still correct and that the IdP certificate hasn't expired.

5. Check if there are any permission set issues, such as having more than ten policies attached to a target AWS account, which can cause errors in IAM Identity Center.

If the problem persists after checking these points, it may indeed be a service-side issue. Unfortunately, with a basic support plan, your options for reporting the issue directly to AWS are limited. However, you can try the following:

1. Post your issue on the AWS re:Post forum, where AWS employees and community experts might be able to assist you.

2. Check if there's a way to submit feedback through the AWS Management Console for IAM Identity Center.

3. If possible, try to reproduce the issue in a different AWS account to determine if it's account-specific or a broader service issue.

If none of these steps resolve the issue and you continue to experience the problem, you might need to consider upgrading your support plan to get more direct assistance from AWS support.  
**Sources**  
[Troubleshooting IAM Identity Center issues - AWS IAM Identity Center](https://docs.aws.amazon.com/singlesignon/latest/userguide/troubleshooting.html)  
[Troubleshooting AWS account sign-in issues - AWS Sign-In](https://docs.aws.amazon.com/signin/latest/userguide/troubleshooting-sign-in-issues.html)  
[Resolve a 402 status error in IAM Identity Center | AWS re:Post](https://repost.aws/knowledge-center/iam-identity-center-resolve-402-error)

What can cause IAM Identity Center to hang in "Loading access request"

Add your answer

Relevant content