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How can I make chat persistent?

0

How do I pass a token or ContactId to chat INIT function so as not to create new session every time? I'd like the chat to continue as the same user while moving from page to page. We are embedding the chat client in a react SPA site.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
jessica-teamhgs
asked 3 months ago101 views
1 Answer
0

You can pass the previous contactId on the initiateChat state of the Chat Widget. Here you'll use rehydration and pass the sourceContactId.

For reference your can review the Chat persistance section in the Amazon Connect Admin Guide and review the sample provided on Github.

profile pictureAWS
faddi
answered 3 months ago
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EXPERT
Giovanni Lauria
reviewed a month ago

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