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Amazon Connect Conference Chat

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I have two requirements

  1. Agent in Amazon connect instance can chat with other agent of the same instance
  2. Multiple agents are allowed to join same chat like conference where customer, agent, other agent should be present in one chat.

I tried to find details, not able to find the information to integrate above in connect instance

1 Answer
0

Hi there!

As of this post, the two requirements you mentioned above are not currently supported by Amazon Connect.

AWS
EXPERT
answered 3 years ago

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