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Amazon Connect Conference Chat

0

I have two requirements

  1. Agent in Amazon connect instance can chat with other agent of the same instance
  2. Multiple agents are allowed to join same chat like conference where customer, agent, other agent should be present in one chat.

I tried to find details, not able to find the information to integrate above in connect instance

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
rePost-User-4578763
asked a year ago272 views
1 Answer
0

Hi there!

As of this post, the two requirements you mentioned above are not currently supported by Amazon Connect.

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EXPERT
AWS-samfred
answered a year ago

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