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Amazon Connect Conference Chat

0

I have two requirements

Agent in Amazon connect instance can chat with other agent of the same instance
Multiple agents are allowed to join same chat like conference where customer, agent, other agent should be present in one chat.

I tried to find details, not able to find the information to integrate above in connect instance

Topics: Application Integration Business Applications Machine Learning & AI
Tags: Amazon Connect
Language: English

rePost-User-4578763

asked 3 years ago530 views

1 Answer

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Hi there!

As of this post, the two requirements you mentioned above are not currently supported by Amazon Connect.

EXPERT

answered 3 years ago

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