Customers IP address change

Question

Hey, Some time ago, my client has dns settings defined through your service and now our web hotel changes all ip addresses. how can I change the client's IP address, where can I get an aws professional to do this? I doubt that I can do it myself, because this account is not the one with which the settings were determined at the time and the customer himself does not know when and who made them.. The changes should be made by the end of this month, I know the old and new IP address that should be replaced. Who can help with this? the site is arene.fi

Thanks!

Answer

Hey, thanks for answering. Our web hosting provider gave us information that DNS records are: ns-1484.awsdns-57.org. ns-1556.awsdns-02.co.uk. ns-232.awsdns-29.com. ns-815.awsdns-37.net. I haven't heard of that route 53 service before, but I think that's what it's done for. I am the current site administrator and I have not made those changes, and neither does the customer know how and who made them so how can I edit those records or can I ? Does it only work for the user who has made that change before, because this account is empty of sites.

The new IP address which the old one should be replaced by the end of the month is 5.44.245.33

Thanks!

The new IP address which the old one should be replaced by the end of the month is 5.44.245.33

Thanks!

Answer

I have access to my customer's account, but it is new and the site's dns settings were not initially defined there, so it is empty.. and no one knows which user this was once created by. We only know that the nameservers are located here for arene.fi

Answer

Hello.
Do you want to edit the DNS records for the domain you are using for your website?
In that case, are you sure that the DNS records are set to Route53?
If it is Route53, you can edit the record by following the steps in the following document.
https://docs.aws.amazon.com/Route53/latest/DeveloperGuide/resource-record-sets-editing.html
Currently, the IP address "84.34.147.53" seems to be set.
Am I correct that you want to change this?

dig A arene.fi

; <<>> DiG 9.16.1-Ubuntu <<>> A arene.fi
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 61598
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;arene.fi.                      IN      A

;; ANSWER SECTION:
arene.fi.               3600    IN      A       84.34.147.53

;; Query time: 307 msec
;; SERVER: 192.168.11.1#53(192.168.11.1)
;; WHEN: Wed Aug 09 15:14:53 JST 2023
;; MSG SIZE  rcvd: 53

Answer

This domain arene.fi and DNS management is under some old user.. So we cant do nothing because we dont know that user? Can't I get any AWS professional to give a decision? if the customer gives an order and assures that he owns the domain name? Because customer arene.fi (the owner of this domain) does not know which user is under control, it is so old. ?? Thanks

Answer

Hey. I received an order from the web hotel to change the ip address and the client's dns is defined in this aws service, which is a stranger to me. At first I didn't get an answer to anything, but I had to activate a premium account. I have to pay to get an answer to my question and now, however, it is not possible to make the change when the dns settings have been defined from the account. Can't you get an expert from here to make a change who has access to all users, because my client doesn't have this user on file and I don't even know about it myself ? It can't be the case that if there are no credentials, the account will remain behind bars for the rest of the life and the dns settings of the page cannot be edited. Thanks

Customers IP address change

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