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set customer phone number as outbound caller id in aws connect

0

i don't want to show my aws connect phone number to external number instead i want to show customer number

Topics
Application IntegrationBusiness Applications
Tags
Amazon ConnectCall Center Operations
Language
English
rePost-User-2391329
asked 2 years ago390 views
1 Answer
0

You can set the outbound number dynamically in a contact flow.

It depends on the Region and Country you're dialling to what options are available to you for masking outbound numbers and if Custom Caller ID's are supported. Those require a Support Ticket to get the Caller ID allowlisted. Please see the Coverage Guide for more information.

profile pictureAWS
faddi
answered a year ago

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