Amazon Connect-Based Outbound Calling, Remote System Control, and Disaster Recovery Without Internet Dependency
How can we use AWS to enable secure outbound calls (using an AWS number) when primary phone systems fail, support a test number for validation, and include a PIN-based phone control to turn the system on/off—all without requiring internet on the user's side? desaster recovery
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asked a year ago119 views
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To facilitate secure outbound calling, remote system control, and robust disaster recovery, without relying on end-user internet connectivity, a solution can be architected using Amazon Connect’s telephony infrastructure in conjunction with AWS Lambda for backend orchestration.
https://docs.aws.amazon.com/connect/latest/adminguide/disaster-recovery-resiliency.html
https://docs.aws.amazon.com/connect/latest/adminguide/outbound-communications.html
Your question is a bid broad, so I'll try to break it down.
- Can Connect be used as a disaster recovery system to make outbound calls? Yes.
- Can the functionality of placing outbound calls be turned on and off via a phone call? Yes.
- Is it secure? Yes.
Now, how you do it is a whole other ball of wax, but get familiar with contact flows and Lambdas and that will get you more than half way there.
david
answered a year ago
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