By using AWS re:Post, you agree to the Terms of Use
/Are there any callbacks if the agent has not logged in into CCP in Amazon Connect Streams/

Are there any callbacks if the agent has not logged in into CCP in Amazon Connect Streams

0

I'm looking to show a message in the browser if the agent is not logged in to the softphone. I have tried looking Amazon Connect Streams. I couldn’t find any callback to achieve that.

1 Answers
0

Hello,

I understand that you are looking for Amazon Connect Streams function which can provide information on whether agent is logged into the softphone or not.

As per Connect Streams documentation, agent.getState(). obtains agent's current AgentState object indicating their availability state type. It provides agents’s current availability based on AgentStateType enumeration as follows:

  • AgentStateType.INIT: The agent state hasn't been initialized yet.
  • AgentStateType.ROUTABLE: The agent is in a state where they can be routed contacts.
  • AgentStateType.NOT_ROUTABLE: The agent is in a state where they cannot be routed contacts.
  • AgentStateType.OFFLINE: The agent is offline

For your use case, you can check for AgentStateType.OFFLINE, indicating that agent is not logged in.

I hope this answers your question. If you have further queries, please let us know.

SUPPORT ENGINEER
answered 3 months ago

You are not logged in. Log in to post an answer.

A good answer clearly answers the question and provides constructive feedback and encourages professional growth in the question asker.

Guidelines for Answering Questions