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Can multiple Textract Custom Adapters be copied in a single AWS Support ticket?

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We are using multiple Amazon Textract Custom Adapters for document processing and need to copy them between AWS accounts as part of our environment promotion process (Dev > QA > Staging > Production).

The AWS documentation for copying adapters shows the ticket template for a single adapter:

Region: assigned-region Source: AWS Account / Adapter ID / Adapter Version Destination: AWS Account / Adapter ID

We have multiple adapters that need to be copied to the same destination account at the same time. For example, 3 adapters all going from Dev to QA.

Our question:

Can we include multiple adapter copy requests in a single support ticket? For example:

Adapter 1:   Source: Account X, Adapter A, Version 1   Destination: Account Y, Adapter B

Adapter 2:   Source: Account X, Adapter C, Version 1   Destination: Account Y, Adapter D

Or do we need to file a separate support ticket for each individual adapter?

This would significantly reduce the number of tickets we need to file per promotion cycle.

Thank you.

asked 2 months ago26 views
1 Answer
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The documentation does not explicitly specify whether multiple adapter copy requests can be included in a single AWS Support ticket. The provided template shows the format for copying a single adapter, but there is no information that either permits or prohibits including multiple adapters in one ticket.

Given that the documentation only provides a template for a single adapter copy request, the safest approach would be to contact AWS Support directly to clarify whether they can accommodate multiple adapter copy requests in a single ticket. When you submit your support ticket, you could propose the format you've outlined (listing multiple adapters with their respective source and destination details) and ask if this is acceptable, or if separate tickets are required for each adapter.

Since this is an operational process managed through AWS Support rather than a self-service API operation, AWS Support would be best positioned to advise on their preferred ticket format and whether they can process multiple adapter copies efficiently from a single request. This could indeed streamline your environment promotion process if they can accommodate batch requests.
Sources
Copying adapters - Amazon Textract

answered 2 months ago
EXPERT
reviewed 2 months ago

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