I cannot turn Canvas off, not with either of the documented methods

Hello,

Sorry for any frustration caused!

The following docs can guide you on shutting down Amazon SageMaker Canvas resources:

1. https://docs.aws.amazon.com/sagemaker/latest/dg/canvas-log-out.html
2. https://docs.aws.amazon.com/sagemaker/latest/dg/canvas-manage-apps.html
3. https://github.com/aws-samples/sagemaker-canvas-auto-shutdown-on-idle

If these aren't quite it, please create a case within your Support Center for further guidance: go.aws/support-center.

— Elle G.

The docs that Support is sending me to are not the same docs that you have sent me to. The docs that Support is sending me to instruct me to delete the domain, which I have already done, so those docs are also not resolving this issue, but I wanted you to know so that you could send Canvas users to the broader SageMaker docs if that is considered Support best practices at this time.

But again, none of this has resolved the situation. I am still being charged for services that I have done all I can to shut down.

Apologies for the trouble with this.

I've reached out internally on your behalf for further support within your case, and to relay these concerns. Please keep an eye for updates from our team and assistance with next steps.

You can locate recent correspondence within your case, here. Thank you.

— Ann D.