Lightsail Burst Capacity Goes Unused When Needed

I have read through that documentation already–it does not answer the question. When our CPU utilization goes into the burst zone, why are't we utilizing any of our burst capacity? The documentation seems to suggest we should see burst capacity usage, but we are not, and the site goes down.

Has anyone from AWS addressed this question properly? This is still an ongoing problem! The burst capacity is useless when needed because as sson as the CPU hits above the sustainable zone, the lightsail instance immediately becomes unresponsive and the only way to fix it is to stop and start the instance.

It's very frustrating!

Thanks for using Lightsail! Here is the Doc related to detailed explanation of Lightsail instance burst capacity. Hopefully this will answer your question.