SES IP is blacklisted

2

Hello,

For several days many of our e-mails are bounced back with reason:

Reporting-MTA: dns; a4-17.smtp-out.eu-west-1.amazonses.com

Action: failed
Final-Recipient: rfc822; user@domain
Diagnostic-Code: smtp; 554 5.7.1 Service unavailable; Client host [54.240.4.17] blocked using b.barracudacentral.org; http://www.barracudanetworks.com/reputation/?pr=1&ip=54.240.4.17
Status: 5.7.1

Basically, that means that AWS blocks sending of the emails because your own IP is blacklisted :)

This IP is indeed blacklisted in many databases: https://multirbl.valli.org/lookup/54.240.4.17.html

I understand that the correct solution is migrating to a dedicated IP, but we send very few mails to justify the cost.

I saw an answer here https://forums.aws.amazon.com/thread.jspa?messageID=1002220#1002220 that "We actively monitor DNSBLs that could impact delivery across the entire Amazon SES service"

But 4 days later nothing changed.

Do you think that a better solution will be:

  1. Until removing the IP from the DNSBLs - blacklisted IP to be removed from the SES pool?
  2. To have a system to receive complaints from users about these records, currently, I cannot report this situation to the AWS staff. (already tried to raise a ticket)?

Thank you

  • Spam blacklist problem in *.smtp-out.eu-west-1.amazonses.com

Deian
asked 2 years ago2675 views
2 Answers
0

I think the fact that its only a small number of provider lists (15 of 307 on your link) where the issue has arisen then it is more those directories that have an issue. I know AWS does work with them but some still block the IPs. It might be worth working with your receivers that are using those providers to also ask for the IP to be "unblocked".

profile picture
answered 2 years ago
  • I have the same issue than Deian, almost at the same time. Only mails send to a unique domain are blocked by Barracuda. The end-user company tells me that they are not using Barracuda, issue seems to come from AWS side. Quite stuck here!

0

Same same 25th May 2023 - sorbs.net was blocking this IP 54.240.27.115/32 So my email was going to spam folders for multiple recipients.

All migrated to Office365 now...

Nate
answered a year ago

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