How can I resolve Route 53 dns after ICANN suspended the domain name?


Hello. I forgot to acknowledge my contact details before 15 days and my dns from route 53 was suspended.

The email read:

"Dear AWS customer,

Your domain has been suspended because you didn't verify the email address for the registrant contact before April 28, 2022."

I followed the directions, resent a confirmation email, and clicked the confirmation link sent.

I recreated the hosted zone by deleting the previous zone, clicking "new zone", and added my A record pointed to my static site on S3, but I still cannot reach my domain. I am still receiving this message when I type my domain in the browser:

"DNS address could not be found. Diagnosing the problem."

What can I do to troubleshoot this issue? Is there something that needs to be done on my side with the domain zone settings or is this something on AWS/ICANN's side?

asked 2 years ago722 views
1 Answer

Hi there,

I understand your domain name is suspended because you forgot to acknowledge your details in an email sent to you. Please correct me if I misunderstood.

When you register a domain with AWS for the first time, ICANN requires that you get confirmation that the email address for the registrant contact is valid.If you don't click the link in the email in the allocated amount of time, ICANN requires that AWS suspends the domain.

Please verify on the following link [1] to check if you followed the correct steps to resend the confirmation email for your domain registration.

Your domain is suspended so therefore it becomes unavailable on the internet.You can use either of the following methods to determine whether your domain has been suspended:

On the Registered domains page of the Route 53 console, find the domain name in the Alerts table at the bottom of the page. If the value of the Status column is clientHold, the domain has been suspended. Send a WHOIS query for the domain. If the value of Domain Status is clientHold, the domain has been suspended. The WHOIS command is available in many operating systems, or you can use the Whois third party site [2].

To make a domain available on the internet again, you must get it unsuspended and cannot be done on the domain zone setting.

For further assistance on getting your domain unsuspended, you can contact AWS Support [3]

I hope this was helpful.





answered 2 years ago
  • I was about to open a similar question, but got redirected to this original. The answer above solved my issues. I had to open a support ticket, but it was included in the Basic plan, which is great. My domain suspension caused my WorkMail account to go offline for 72 hours and I hadn't received the original email from AWS regarding the technical contact verification due to the ICANN legislation.

    I hope this works for others too.

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