My account was locked but I'm still being billed for unused resources

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Hi, my account was locked from Feb 27 up until this morning (March 5th). However, I am still being charged for the days I was unable to use my AWS resources (EC2 and s3). I tried reaching out to support but they're ignoring me. Has anyone else had this issue?

1 Answer
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Hello,

Sorry for any frustration caused!

I was able to locate your case & shared your sentiments to the team. Please continue to work with Support and direct all concerns to your case for faster visibility.

— Elle G.

AWS
EXPERT
answered 3 months ago

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