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Amazon Connect does not support Lex response card feature. You have to use the feature in Connect call Interactive Messaging, this xml output can be created using Lambda.
Here is the documentation for it: https://docs.aws.amazon.com/connect/latest/adminguide/interactive-messages.html
and here is an example blog https://aws.amazon.com/blogs/contact-center/easily-set-up-interactive-messages-for-your-amazon-connect-chatbot/
this is different from Lex response card feature
-1
In Lex V2, cards can be added to any prompt or response. The ability is available under More response options
or More prompt options
settings. I am sharing some screenshot for how to add response care in slot elicitation prompts.
- Click on
Advanced option
under the slot setting to open the side panel with different configurations. - In the side panel. Click on 'Slot prompts' to expand the section. In the expanded section click on 'More prompt options'
- In the new view. Click on the
Add
button on top right ofSlot prompts
settings to open a drop down and selectAdd card group
- This should add a new card group to the message list. Configure the card group and save
answered 2 years ago
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