How to unlock APN account?

Try this before contacting AWS support:

1. Use the APN Forgot Password Link Go to the APN login page and click “Forgot Password?”

• Enter your registered email address.
• Check your inbox (and spam folder) for the reset link.
• If your account is locked, this may still work.

2. Clear Browser Cache or Use Incognito Mode

• Opening the APN login page in Incognito/Private mode
• Or clearing cookies and cache before retrying

Hey,

Hope you're keeping well.

For APN (AWS Partner Network) accounts, password resets and unlocks are handled through the APN portal itself. Go to the APN login page and use the Forgot your password? link with your registered email. If the account is locked and the reset link doesn’t work, you’ll need to open a case via the AWS Support Center using a regular AWS account, selecting “APN Partner Central” as the service. AWS Partner Operations can then manually unlock your account and send a reset link.

Thanks and regards,
Taz