Follow-up on Production Access Request for Amazon SES (Case ID: 175039455400849)

I understand your frustration regarding the delay in processing your Amazon SES Production Access request. This situation is not uncommon, as many users have reported similar experiences with delays in SES production access requests.

Processing times for SES Production Access can vary significantly, sometimes taking several days or even longer than a week in some cases, despite expectations of shorter turnaround times. The AWS SES team typically needs time to thoroughly review the details provided in your request before making a determination.

While you're waiting for a response, here are some recommendations:

1. Continue monitoring both your support case and email inbox for any updates or requests for additional information.

2. Check if there are any "More information needed" notifications in your case that might require your response.

3. Since it appears you've been waiting for some time, you might consider following up on your case through AWS Support. The chat option in AWS Support can be effective for inquiring about the status of your request.

4. Ensure you've selected an appropriate severity level for your case, as response times can vary based on this.

If you don't receive a response soon, you might want to consider opening a new support case that references your original case ID, explaining the situation and emphasizing the business impact of the delay.

Rest assured that AWS should eventually respond to your request, though the timeline can vary based on various factors. I understand this is critical for your business operations, and following up appropriately is a reasonable step at this point.
Sources
SES: Production Access | AWS re:Post
AWS SES | Production level request | No response even after 72H | AWS re:Post
Can someone please assist with [Case 175030033900120] this is for Amazon SES I responded and have not had a response back. | AWS re:Post