Its been more than a week, and no one is responding to my support Ticket. Case ID ***************

Hi there,

I've reached out internally to our team handling your support case.

They do answer cases in an ordered queue, and we appreciate your patience as they work to help with next steps. You can access your support case to check for further updates, and to ask questions, here: http://go.aws/support-center.

- Randi S.

I understand your frustration with the lack of response to your support ticket after more than a week. This is not typical, especially if you have a paid support plan. Here are some steps you can take to escalate your issue:

1. Update your existing support case with a clear note stating how long you've been waiting and the business impact this delay is causing. Request an explicit escalation in your update.

2. Check all email addresses associated with your AWS account, including spam folders, to ensure you haven't missed any communications from AWS.

3. If you have an AWS Account Manager, reach out to them directly as they can often help expedite support cases.

4. If you're working with an AWS Partner, they may be able to help escalate the issue internally.

5. Try using the chat option in AWS Support to inquire about the status of your request.

6. If possible, call AWS Support again. Sometimes persistence can help get your case in front of the right person.

7. Ensure you've chosen an appropriate severity level for your case, as response times vary based on the selected severity.

8. In your case updates, emphasize the critical nature of the issue and the business impact it's causing.

While waiting, continue to be patient but persistent. Document all your attempts to contact support, as this information may be useful if you need to seek compensation for any downtime or issues later.
Sources
How to get a hold of a human | AWS re:Post
No Response to Support Ticket | AWS re:Post
Technical support ticket that is still unassigned after 8 days | AWS re:Post
aws support didn't respond | AWS re:Post