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Hi there,
I'm so very sorry to hear about this trouble with your support case.
Your need to have this resolved is completely understandable. Rest assured that I've reached out internally on your behalf to raise your concerns.
Due to this platform being unauthenticated, I'm not able to discuss case specific details here. However, our team handling your case can discuss these with you.
Please continue to keep an eye on your case for updates and continue to communicate any questions that you may have directly through this correspondence.
— Aimee K.
I understand your frustration with the continued suspension of your AWS account even after clearing all dues. This situation can be concerning, especially when it impacts your work or services. Here's what you need to know and do:
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Account reactivation time: While accounts are often reactivated quickly after payment, it can sometimes take up to 24 hours for services to be fully restored. In some cases, it may take longer, especially if there are complexities with the account or payment.
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Contact AWS Support: Since it has been more than 24 hours and your account is still suspended, the best course of action is to directly contact AWS Support. Specifically, you should open a case under the "Account and billing" category. This type of support is available free of charge to all AWS customers.
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Escalate your existing case: Given that your current case (*************) is still unassigned, it would be advisable to try to escalate this issue. You can do this by reaching out to AWS Support again and requesting an escalation due to the urgency of your situation.
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Provide all relevant information: When communicating with AWS Support, make sure to provide all relevant details, including your account ID (205591323652), the fact that you've cleared all dues, and that it's been more than 24 hours since payment.
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Be patient but persistent: While waiting for a response, continue to check your email regularly for any communications from AWS. If you don't receive a response within a reasonable timeframe, don't hesitate to follow up on your support case.
Remember, account reactivation can be a complex process, and AWS Support is the best resource to help resolve this issue. They have the tools and authority to investigate and reactivate your account properly.
Sources
aws account deactivate due to late payment but now i,m done all payment so kindly active my account ID 851725643790 | AWS re:Post
Reactive Account | AWS re:Post
*Edit: Removed case ID — Aimee K.
answered a year ago
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