Unscheduled EC2 Instance Reboot Inquiry

Question

I am writing to inquire about an unexpected reboot of our EC2 instance. Below are the details:
Instance ID: xxxxxxxxxxxxxx
Date and Time of Reboot: June 3, 2024, at 16:19
We have confirmed that none of our team members initiated this reboot. Therefore, we are seeking clarification on whether this action was performed by AWS due to maintenance, system updates, or any other reason.

Understanding the cause of this event is crucial for us to ensure the stability and reliability of our services.

Isaac Behrens · Accepted Answer

You will need to open a support case for this type of assistance. re:Post is a community forum where responses are provided by other community members. Some of the members are AWS employees but cannot act in support capacity through a public forum.

Please do open a support case and provide all available information.

Hope this helps!

Please do open a support case and provide all available information.

Hope this helps!

Unscheduled EC2 Instance Reboot Inquiry

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