Internet issue at the test center, reschedule exam impossible

I'm sorry to hear about the difficulties you experienced with your AWS certification exam. This is certainly a frustrating situation. Here are some steps you can take to address this issue:

1. Continue following up with Pearson VUE. They are the primary point of contact for exam scheduling issues. Be persistent in your communication with them, as they should be able to assist you with rescheduling your exam due to the technical difficulties at the test center.

2. If you haven't already, contact AWS Training and Certification customer support directly. Explain the situation in detail, including the fact that you've already reached out to Pearson VUE. AWS support may be able to escalate your case or provide additional assistance in rescheduling your exam.

3. When contacting either Pearson VUE or AWS support, be sure to provide all relevant details, including the date and time of your scheduled exam, the test center location, and any case numbers or reference numbers you've received.

4. If you're not getting a satisfactory response through regular channels, consider escalating your case to higher levels of management at both Pearson VUE and AWS.

5. Keep in mind that while this process can be time-consuming, both AWS and Pearson VUE should work with you to resolve the issue, especially since the problem was caused by technical difficulties at their test center.

6. In the meantime, continue to prepare for your exam so you're ready when you do get rescheduled.

Remember to remain patient but persistent. Technical issues can happen, and both AWS and Pearson VUE have processes in place to handle these situations. They should work with you to reschedule your exam without additional fees due to the circumstances beyond your control.
Sources
Not refund/rescheduled for cancelled AWS exam | AWS re:Post
Can't start exam due to "AWS Partner Network - Scheduled Maintenance and Outage" | AWS re:Post