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I found the answer. It is because email of registered domain has not verified. I used my customer's email to create AWS account and register domain. She thought she has confirmed but it seems there was some confusion. I did not aware about unconfirmed email until I go and check registered domain list now. This kind of error is serious because it take down all websites and this error should be seen on all the pages under Route 53 if not globally.
answered 8 months ago
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