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/Our request for SES production access getting denied. Case id: 9467358421/

Our request for SES production access getting denied. Case id: 9467358421


We provided all of answers following aws documentation how to our from the sandbox, but still can't get out of a sandbox. That is really important question, we need help with that.

1 Answers

I've found that my initial request is almost always denied, and I need to follow up with more info. They've been getting more and more stringent over time about what they require for prod access. If they denied you, they should have given you a reason, and providing that here could help guide the answers. But, in general, the big things I've seen denied in the past are:

  • Vague usage details
  • No verified domain/email address
  • No bounce/complaint handling details (even if manual)
  • No website url provided
  • No example email provided
  • SES production access already enabled in another region

That said, I've found it helpful to include info this way:

  • Specify exactly what is being sent. Example: “This system does not send unsolicited emails. Only for password resets and account sign-ups, so the correspondence, as well as bounces, complaints, etc., should be limited. Our process for bounces and complaints will be manual, and will be processed by monitoring a mailbox and disabling/removing them in the application as needed.”
  • Include the website url (even a temporary or staging one, if needed)

Also, the turnaround time can be a little slower than it used to be, so you'll be contending with that as well. Just make sure to include as much info as possible, and be sure to read their replies carefully to make sure you're addressing everything they describe.

answered 5 months ago
  • Hm, thanks for your answer, but even for the questions from your answer, we have all answers in our case

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