Dear AWS Certification Support Team,
I am raising this as a second request regarding my previously reported exam cancellation case (#36600892), as the issue remains unresolved.
I was directed by Pearson VUE to contact AWS for the final decision on this matter. However, I have not yet received a clear resolution or outcome from my earlier request.
To summarize the situation:
During my exam session, I experienced extremely high room temperature after being instructed earlier by the proctor to turn off my fan during verification. After the exam began, I contacted the proctor via chat and explicitly asked for permission to turn the fan back on. The proctor approved this request.
I briefly moved only after receiving this approval. However, the system automatically flagged this as leaving the exam area, which resulted in immediate cancellation of my exam.
I would like to emphasize that:
- I acted strictly based on proctor approval
- I did not violate any rules intentionally
- This appears to be a system-triggered cancellation despite following instructions
I kindly request a thorough review of my session, including the chat logs, which will confirm that the action was performed with proctor consent.
Since my previous case has not been resolved, I respectfully request:
- A clear resolution on my case
- Escalation for further review if required
- A complimentary retake or rescheduling of my exam
I am committed to following all exam guidelines and request fair consideration based on the circumstances.
Thank you for your time and support. I look forward to your response.
Sincerely,
[Your Full Name]
