Not receiving SES custom verification email to my desired destination Email Address using custom verification email template.

Question

I have executed the below mentioned commands in cloudshell trying to send SES custom verification email to my desired destination Email Address, but I am not receiving it even though I am getting messageId in response and no errors. (FYI : I am having Production access and testing on it)

Below is the command I have tried:

aws ses create-custom-verification-email-template \
    --template-name "Template1" \
    --from-email-address "******.com" \
    --template-subject "Verify Your Email" \
    --template-content "Click the link below to verify your email address: {{verification_url}}" \
    --success-redirection-url "https://google.com" \
    --failure-redirection-url "https://apple.com"

aws ses send-custom-verification-email \
    --email-address "******.com" \
    --template-name "Template1"

I even tried with sesv2 as well as changing the placeholder syntax like {{verification_url}}, {{VerificationUrl}}, {##Verify Your Email##} etc.

aws sesv2 create-custom-verification-email-template \
    --template-name "Template1" \
    --from-email-address "****.com" \
    --template-subject "Verify Your Email" \
    --template-content "Click the link below to verify your email address: {{verification_url}}" \
    --success-redirection-url "https://google.com" \
    --failure-redirection-url "https://apple.com"

aws sesv2 send-custom-verification-email \
    --email-address "****.com" \
    --template-name "Template1"

I am receiving the response as - {"MessageId":"0100019583c21911-546a9c68-b0c0-4678-befb-e3da71e3913e-765432"} but I have not received any mail, not even in junk or spam.

re:Post Agent · Answer

It seems you're experiencing issues with receiving the custom verification email from Amazon SES. Here are some steps you can take to troubleshoot and resolve the issue:

1. Check your spam or junk mail folder: The verification email might have been filtered into these folders.

2. Verify that the email address you're trying to send to can receive emails: Try sending a test email from a different email address to ensure it's working correctly.

3. Double-check the email addresses in your AWS CLI commands: Make sure there are no typos or errors in both the "from" and "to" email addresses.

4. Ensure that your domain's DNS settings are correct: Verify that all required DNS records (including TXT records for domain verification and DKIM) are properly set up in your domain's DNS configuration.

5. Check if you've added the necessary MX record to your DNS settings: The MX record should look something like "10 inbound-smtp.us-east-1.amazonaws.com" (replace "us-east-1" with your specific AWS region).

6. Review your receipt rules in the Amazon SES console: Ensure that your receipt rules are correctly configured and active. The rule should have a receipt condition that matches your verified domain.

7. Verify that you've completed the domain verification process for email receiving with Amazon SES.

8. Remember that email addresses in Amazon SES are case-sensitive, so ensure you're using the correct case when entering email addresses.

If you've completed these steps and are still not receiving the verification email, it's possible that there might be an issue on Amazon SES's side. In this case, you may want to contact AWS Support for further assistance. When contacting support, include the output of your AWS CLI commands with the --debug option for a more detailed analysis.  
**Sources**  
[Identity verification email for shared mailbox | AWS re:Post](https://repost.aws/questions/QUEVR3fcLLQ1yRNEHlQFOVXw/identity-verification-email-for-shared-mailbox)  
[Email address and domain verification problems - Amazon Simple Email Service](https://docs.aws.amazon.com/ses/latest/DeveloperGuide/troubleshoot-verification.html)  
[SES Verification Email not being sent | AWS re:Post](https://repost.aws/questions/QUYlEO9iamRNma6JSwOKnNHQ/ses-verification-email-not-being-sent)

Not receiving SES custom verification email to my desired destination Email Address using custom verification email template.

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