CloudShell: Unable to start the environment - CREATION_FAILED
I am a new AWS user. This is the first time I tried starting the CloudShell. I get the following error:
Unable to start the environment. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell. System error: Environment was in state: CREATION_FAILED. Expected environment to be in state: RUNNING. To retry, refresh the browser or restart by selecting Actions, Restart AWS CloudShell.
I tried to run CloudShell while logged in as the root user as well as a non-root user with AdministratorAccess . I tried the policy simulator and it says that the user should have access to CloudShell. I tried to run CloudShell on Firefox and Chrome. I also tried changing regions but I get the same error every time.
I've seen several similar posts here and none of them seem to be resolved:
https://repost.aws/questions/QUe4pWoMP2TqGDW6f4CXomvA/can-not-start-cloud-shell
https://repost.aws/questions/QUPaqlvTw2RHi7OTrPVCzLsg/cloudshell-wont-start
https://repost.aws/questions/QUl4tcVsElQZGEpnJ7JaCJfw/unable-to-start-cloudshell
Does anyone know what could be causing this?
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If anyone else encounters this issue, there's nothing you can do on your end, you have to talk to AWS support. Even though this was a technical issue and I am on a basic plan that doesn't include technical support, I managed to get the issue resolved by selecting creating a case under:
- Service: Account
- Category: Other account issues
The support was very helpful and I got the issue sorted out within 12 hours or so.
Have you created a support case to report the issue? I recommend opening the support case especially if you have a brand-new AWS account.
Yes, the issue has been resolved.
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I've tried this, and they were fast to respond, but nothing that they suggested seemed to help, it was was all of the same suggestions that I've found everywhere else unfortunately.