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Time delay in routing calls to salesforce

0

Implemented service cloud voice in connection with amazon connect facing around 10 - 20 secs delay to route call to salesforce

  • Magda
    9 months ago

    Have you tried working with the salesforce team on this? SCV has additional routing processing logic implemented on top of the Connect routing. There is a call task object that needs to be created by SCV in order for the call to be routed to the agent.

Topics
Application IntegrationBusiness Applications
Tags
Amazon Connect
Language
English
Soujanya
asked 9 months ago83 views
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