AWS Connect Custom managed view
I have been trying to integrate Third party app via "link" component available in "views".
Have gone through screen pop applications document and step-by-step guides document.
But haven't got a solid way to connect view to event in flow. Have tried using "show view" available in flow tab but my view has only link component in it so the show view component shows only "NO MATCH","ERROR" and "TIMEOUT" options all the three options mean failure from that how am I supposed to connect to a queue.
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You're trying to use the "show view" block for routing in Amazon Connect, but it’s only meant to display views to agents, not route contacts. Here’s how to proceed: • Use "show view" only to display custom views with your link component. • Handle actual contact routing with "Transfer to queue" blocks in the main contact flow. • Store any needed data with a "Set contact attributes" block. • Use an agent event flow triggered on incoming contacts to show the custom view via the "show view" block. • Make sure your link component points to the correct app URL and that the domain is registered in Connect. In short, keep view display and contact routing separate: routing via transfer blocks, views shown in agent event flows. The "show view" block’s outcomes reflect display success, not routing decisions.
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- asked 3 years ago
Are you looking to make the 3rd party app pop when a call arrives? Not possible yet.
david