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how to detect if call is ended in queue in AWS connect flow

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how to detect if call is ended in queue in AWS connect flow. how to detect if customer is ended the call and perform another operation.

Topics
Business Applications
Tags
Amazon Connect
Language
English

asked 3 years ago415 views

1 Answer
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Accepted Answer

You'll have to look through your CTRs and look for records that AgentConnectionAttempts < 1 and Agent is not set. This will get you a lot more information https://aws.amazon.com/blogs/contact-center/recovering-abandoned-calls-with-amazon-connect/

david

answered 3 years ago

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