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/Cannot access the workspace using workspace client or RDP/

Cannot access the workspace using workspace client or RDP



I have workspace which user cannot access anymore with message 'Unable to connect ' ( with AWS workspace client )

We tried to RDP the workspace from another workspace and got following message.

The Remote computer that you are trying to connect to requires Network Level Authentication NLA, but your windows domain controller cannot be contacted to perform NLA. If you are an administrator on the remote computer, you can disable NLA by using the options on the Remote tab of the system Properties dialog box

I can RDP other workspaces.

We have tried to restore the workspace that did not work.

I have checked the AD account for workspace, and it is there.

Do not Require Kerberos pre-authentication is unticked on user’ ad account

User has not changed the password. I wanted to migrate the workspace and did test migrate on working workspace and now cannot access it that is why migration is off the table as non-working workspace has important data.

Can someone advice what to do next

thanks in advance

1 Answers

Is it possible that there is an operating system firewall that has been enabled which is blocking traffic? If so, you will need to rebuild the Workspaces instance.

Otherwise, I'd suggest creating a support case as the support team can investigate further within the Workspaces service.

answered 14 days ago
  • Hi We do not know this as we cannot get in We are small company and do not have support contract with AWS Is there any chance we can access the workspace ourself I am assuming raising support ticket with AWS support will cost money Please advice

  • I would suggest that maintaining a business support contract is worth the money given that you're running multiple Workspaces. However, if that isn't a possibility then you should attempt a rebuild of the Workspaces instance.

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