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The error you're experiencing in AWS Cloud Quest where you can't create a user or user group is likely due to insufficient permissions in the lab environment. This is a common issue in controlled lab settings where permissions are restricted for security reasons.
In Cloud Quest, the lab environments are designed to provide specific learning experiences while maintaining security. The error message you're seeing suggests that the IAM role or user you're using doesn't have the necessary permissions to create users or groups.
Unfortunately, in most lab environments like Cloud Quest, you cannot modify the permissions or roles assigned to you. The permissions are pre-configured for the specific tasks of the quest.
To resolve this issue and progress through the quest, try the following:
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Double-check that you're following the lab instructions exactly as provided. Cloud Quest often uses specific naming conventions or pre-configured resources that you need to use.
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Verify if there are any specific steps or resources mentioned in the quest instructions that you need to use for this particular task.
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If you're certain you've followed all instructions correctly, you may need to reach out to AWS support or the Cloud Quest support team. They can provide specific guidance tailored to the quest you're working on.
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As a last resort, you might need to restart the lab or the specific quest you're working on. Sometimes this can reset the environment and resolve permission issues.
Remember, the purpose of Cloud Quest is to learn about AWS services in a guided environment, so the tasks are designed to be completable with the given permissions. If you're still unable to progress, contacting AWS support would be the best course of action to ensure you can complete your recertification in time.
Sources
CloudQuest - Database in practice step - permissions issue | AWS re:Post
problem to start cloud quest (could be the browser?) | AWS re:Post
Sometime when there are service changes, sandbox environments can be broken, for example in Cloud Quest.
The cloud quest practitioner is not new and is stable, maybe it’s not a problem from the sandbox environment but something that you don’t understand.
Can you share here the name of the quest so that we can maybe provide you some guidance ; you probably don’t need to create a new user for this lab.
Hello.
It seems that the policy of the IAM user you are using for the operation is missing.
In the case of Cloud Quest, I don't think the user can make any changes, so please contact the AWS training team at the URL below.
https://support.aws.amazon.com/#/contacts/aws-training
Relevant content
- asked 5 months ago
- published 2 years ago

Thank you for your reply. The quest is "Core Security Concepts." In STEP 5 of Practice, when I pressed the "Create User Group" button, an error occurred. I also received an error when I tried to create a user first without creating a user group and pressed the "Create user" button in STEP 9. An error message was displayed saying that I did not have the necessary permissions for either.
I tried the same steps and this time I was able to create a user group. Problem solved. Thank you for your help. Thanks.