Unable to create CloudFront distribution - account must be verified

Question

I am trying to create a CloudFront distribution but I receive the error:

"Your account must be verified before you can add new CloudFront resources."

My account is active, has a payment method configured, and I already use services like S3, Lambda, API Gateway and DynamoDB.

I also opened a support case but it has not been assigned for several days.

This is currently blocking my project.

Has anyone faced this issue? How long does the verification usually take?

Kyuseong_H · Answer

The error message you encountered indicates that a security detection has been identified on your account, which prevents the creation of new resources.

This requires a recovery procedure from our Customer Service (CS) team.
Since technical support cases cannot handle this type of issue, you'll need to open a CS case for account recovery.

Please create a new case through the following path, and an appropriate representative will be assigned to verify if your account has been secured:

https://support.console.aws.amazon.com/support/home#/case/create?issueType=customer-service

Select "Account and billing" → "Account - Security - General question/Important question"

If you encounter any difficulties during this process, please feel free to reach out at any time.

Thank you.

Unable to create CloudFront distribution - account must be verified

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