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Outlook Android unable to login to WorkMail

0

I cannot get the Outlook app for Andriod setup with WorkMail. I have the Outlook client on Windows setup but with the exact same configuration: email address is correct, server is outlook.mail.us-east-1.awsapps.com (I know I am on the us-east-1 server), Domain\Username is the full email address, Password is the correct password.

The Android Outlook app gives me the message:

Unable to Login
The service is currently unavailable. Please try again later. If the problem persists, please contact customer service (503)

Edited by: thataintworking on Mar 6, 2020 8:32 AM

Topics
Business Applications
Tags
Amazon WorkMail
Language
English
thataintworking
asked 4 years ago1192 views
1 Answer
0
Accepted Answer

Hi,

I'm sorry to hear you're experiencing problems with configuring Outlook for Android on your device. The url you're trying to use is for the Windows Outlook client only. For Active sync clients please use the following url: "mobile.mail.us-east-1.awsapps.com" (From: https://docs.aws.amazon.com/workmail/latest/userguide/mobile-client.html)

Kind regards,
Robin

AWS
EXPERT
robinkaws
answered 4 years ago

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